How it works

Delivery

All town and city orders have a $6.50 postage and handling fee nationwide. Rural postage and Waiheke deliveries are available by selecting the $12.50 rural option in the check out.  If your order is $80 or more delivery is free within NZ.  Unfortunately we can not deliver to PO Boxes. Let us know on info@theprettybaker.co.nz if you would like your parcel delivered internationally and we’ll get back to you with the postage cost.

Returns

We do our best to ensure our products arrive in perfect condition and well packaged. Whilst you cannot exchange goods if you change your mind, please contact us straight away if you have received the incorrect order or items have been damaged in transit, we want you to love our products as much as we do!  We will endeavour to replace your item; should your item be out of stock you may choose another item to the same value or have your money refunded.

We are unable to offer refunds or exchanges on edible decorations, so please order carefully.

Secure payments

We know your security is really important to you so The Pretty Baker uses PayPal, a secure payment option for your peace of mind. All prices are in NZD.

Questions & answers

Q. How can I order?

You can order online through our web site or feel free to contact us on orders@theprettybaker.co.nz if you would like some help

Q. Can I pick up my order?

No sorry, but contact us on info@theprettybaker.co.nz and we can let you know how much it would be to courier it on an urgent service (we know sometimes those parties are pulled together at the last minute!)

Q. How is my order packaged?

We try to minimise our packaging as much as possible so for example if you order several different types of cases they may be stacked together. Please let us know if any of your items are a gift or if you would like them packaged separately.

Q. Do you gift wrap?

We sure do, let us know if your purchase is a gift and we’ll make it look…well…pretty of course!

Q. Do you do wholesale?

Some of our products are available wholesale. Please contact us on info@theprettybaker.co.nz for a copy of our wholesale terms and conditions.